Renowned business consultants Chip Bell and John Patterson will discuss their latest book, Wired and Dangerous: How Your Customers Have Changed and What to Do About It on the July 25 edition of Economic Perspectives on KAZI 88.7 FM at 5:30 p.m. CT. Chip and John have provided consulting or training to a number of major corporations including Allstate Insurance, Bank of America, GE, and McDonalds.
Posts Tagged ‘John Patterson’
Posted by Hopeton on July 24, 2011
Posted by Hopeton on June 19, 2009
Dazzling customer service is critical to business success, especially during a time when customers have higher expectations than ever about what they’ll get for their hard-earned dollars. You can get the inside scoop from customer loyalty experts, Chip Bell and John Patterson, whom will be the guests on the June 22 edition of Economic Perspectives. TO LISTEN TO THIS INTERVIEW CLICK HERE: Chip Bell/John Patterson Interview.
Bell and Patterson have a combined 50 years of experience going into companies like Ritz-Carlton, McDonald’s, Universal Orlando, Harley-Davidson and USAA and reinventing how they handle and communicate with their customers. They are the authors of TAKE THEIR BREATH AWAY: How Imaginative Service Creates Devoted Customers. Bell and Patterson say that the key is offering imaginative service – creating one-of-a-kind experiences that turn “just satisfied” customers into fervent lifetime advocates – regardless of the climate or competition.
Some of the issues covered in the interview will include:
- What struggling companies can do now to turn the tide on their shrinking customer base, including how to mobilize customers into a powerful sales force, turn mistakes into devotion-building opportunities, and rebuild trust with lost clients
- How “value-unique” service can help companies grow their business and energize employees even as tight budgets force them to cut staff and stop costly value-added services
- The essential formula for creating a no-fail execution plan that has insight into client needs, the foresight to manage potential threats before they appear, and a laser spotlight for success
- How social networks like Twitter and Facebook are changing the landscape of customer service, as companies like Southwest react directly to customer Tweets and posts.