Economic Perspectives with Hopeton Hay on KAZI 88.7 FM in Austin, TX

CEO of Billion Dollar Online Retailer Zappos Will Share Secrets of Success on KAZI Book Review June 13

Posted by Hopeton on June 10, 2010

Tony Hsieh, CEO of online retailer Zappos and author of Delivering Happiness, is the June 13 guest on KAZI Book Review 12:30 p.m. – 1 p.m. on KAZI 88.7 FM.  Listen live online at kazifm.org.

  • Pay new employees $2000 to quit.
  • Make customer service the responsibility of the entire company, not just a department.
  • Focus on company culture as the #1 priority.
  • Apply research from the science of happiness to running a business.
  • Help employees grow both personally and professionally.
  • Seek to change the world.
  • Oh, and make money too.

Tony Hsieh

Sound crazy? It’s all standard operating procedure at Zappos, which is generating over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In his first book, Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business; through LinkExchange (acquired by Microsoft for $265 million), Zappos, and more.

Tony shows how a very different kind of corporate culture is a powerful model for achieving success — and how by concentrating on the happiness of those around you, you can dramatically increase your own.

In 1999, at the age of 24, Tony Hsieh (pronounced Shay) joined Zappos as an adviser and investor, and eventually became CEO, where he helped Zappos grow from almost no sales to over $1 billion in gross merchandise sales annually.

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